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This is often an indication that you connected to the TouchMix Control Network before naming your device in the app. My TouchMix-30 Pro shows ‘Unknown Device’ in the Device List under Remote Control Settings, how do I fix this? With this in mind, if you are utilizing older devices and older operating systems, the quality of your user-experience may vary. However, these Apps were built for best compatibility with iOS17 or later. You can use older devices with the newest Touchmix App. My iOS device will not update to iOS17, can I still use this device with the new app? How do I know if my iPad or iPhone is compatible with iOS17? For example, if you only granted access control to Aux 1, you would need to navigate to Aux 1 on your control device and on the TouchMix interface to see the appropriate faders move. Important note: If the faders do not move, make sure that you have selected the correct fader bank on your iPad or iPhone. Navigate to the home screen on your Touchmix and verify that when faders are moved on the iPad or iPhone, they also move on the Touchmix.Select your device name from the list on the left, grant appropriate access control via the sliders on the right, and press the green ‘Save’ button at the bottom of the screen.On your Touchmix, Navigate to the Device List in the Remote Control menu via the following button presses: Menu > Remote Control.If there is no pop-up, please exit the Touchmix Control App, check your wireless network connection, and re-open the Touchmix Control App. If there is a pop-up that states, “You are connected”, press ‘Ok’. Navigate back to the Touchmix Control App.Important Note: Make sure that if you use the ‘Auto-Join’ setting for wireless networks, your TouchMix control network is the only Wi-Fi network set to ‘Auto-Join’. Navigate to iOS Settings and connect to the Wi-Fi network that controls your Touchmix.Additionally, avoid the use of any special characters. Important Note: Certain file names are reserved, so please do not utilize device names starting with AUX, CON, COM, LPT, NUL, or PRN. On the second pop-up, enter a name for the device, and press ‘Ok’, twice. On the first pop-up, Select ‘Allow’ to allow local network communication. Open the Touchmix Control App on your iPad or iPhone.Navigate to the App Store and download the latest version of the Touchmix Control App.In this case, you will want to press the ‘minus’ button next to the Touchmix Control App icon, press ‘Delete App’, and again press ‘Delete’. Important Note: If you press and hold the app icon for longer than 2 seconds, the app icons will begin to shake. You can do this by finding the app on your device screen, pressing and holding the app icon for 2 seconds, pressing ‘Remove App’, pressing ‘Delete App’, and again pressing ‘Delete’. On your iPad or iPhone, delete the old version of the TouchMix Control App.You can do this by selecting your device in the list, pressing the ‘Remove Device’ button, and pressing ‘Yes’ to confirm the action. If you have previously connected your iPad or iPhone to the TouchMix, you will need to delete these devices from the device list.On your TouchMix, navigate to the Device List in the Remote Control menu via the following button presses: Menu > Remote Control.Prepare your wireless control network (QSC dongle, or external router) for connection with the TouchMix.Please make sure that your iPad or iPhone is updated to iOS 17.1 or later for optimal operation.Recommended iPad Device Software: iOS 17.1 or later (see FAQ) Preparation This is a guide to assist in the transition from: Windows USB Driver and DAW Setup Installation Instructions.Firmware Installation Instructions (macOS).Firmware Installation Instructions (Windows).Please read the Release Notes and the Windows or macOS ® installation instructions below prior to downloading firmware In this case, firmware v2.0 remains available for restoration of your TouchMix mixer to its previously known, stable state. Control App It is also possible that some newer devices may deliver a less than optimum user experience. Please verify that the new TouchMix-30 Pro Android App will download/install on your tablet before downloading the mixer v3.0 Firmware.ĭue to the nature of Android device design, some older and/or less powerful devices are incompatible with firmware v3.0.
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